Please Expect Fulfillment Delays Due To Changing Environment - We Ship Worldwide
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    Can I track my order?

    If tracking is available for your order, you will receive via email once the order is shipped out. 

     

    When will I receive my order?

    We take 2-7 business days to process and print your order + selected shipping method  on top of that. Feel free to contact help@treasureothers.com for questions about your order.

    I've sent a message to your support team, what now?

    We aim to reply to all support tickets within 48 hours, please be aware that our friendly and helpful support team are only human and although work extremely hard and incredibly efficient they do need time off.

    Support Hours - 9:00AM - 5:00PM GMT (Monday to Friday)

     

    Do you have a size guide?

    Yes, please see our size guide for all products here: 

    https://treasureothers.com/pages/size-chart

     

    I've ordered the wrong size, what should I do?

    If you made a mistake when ordering and your order has not been processed yet we will do our upmost to make sure your order is updated before the order is dispatched - please send us a message below.

    Since all orders are created on demand - unfortunately we can’t offer you a refund or exchange. Please check in with the size guide available in the product description to make sure you order the correct size.

    If the received product is damaged -  send us a short description of the error, pictures, and order number within 3 days after receiving the order. 

     

    Do you offer exchanges?

    No, we do not offer exchanges on products.

     

    I received the wrong item!

    In the very rare occasion that you receive the wrong item please let us know immediately.

    Wrong items and damaged items must be reported/emailed within 3 days of receipt with photos attached to help@treasureothers.com If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear of items purchased and will not issue a new item outside of the 3 day window of receiving the item.

    If you have received an incorrect item, please contact help@treasureothers.com within 3 days of receiving your order.  

     

    Refunds

    Please note that original shipping fees are non-refundable and the cost of the return shipping label is the customer’s responsibility.

     

    Can't find what you are looking for? Send us a message at help@treasureothers.com !